A few weeks ago I walked into my favourtie Timothy's coffee shop and stepped up to the counter to order a latte. The girl serving asked me if I had been in the queue and pointed to a small gathering of three people standing single file to the left and behind me.
"No" I said.
"I'm sorry, but I'm going to have to ask you to join the queue", she smiled and served the person behind me.
So I did. I walked to the end of the line with all three people watching me and stood patiently. When I reached the counter the girl served me as if she'd never seen me before. I thought she was rude and immediately texted my husband, telling him of this bad service. Telling him I'd never go back. "She was so-unCanadian" I declared, ending my message with an orderly line of three exclamation marks to emphasis my outrage !!!
Some days later I relayed this story to a Canadian colleague who I've since adopted as my cultural coach who said, "Oh, yes that's the way it's done here. We queue." He sat me down and explained that Canadians queue for everything, food, coffee, trains, buses, streetcars, at the doctors, even at the hotdog stand. Plus, he could almost guarantee me that the three people in queue at the coffee shop probably wanted to 'take me out'.
I share this story with lots of Canadians who are surprised and somewhat confused that the concept of queuing should seem foreign to me. One French Canadian told me that a recently published survey revealed that Canadians, if given the choice, will join a longer queue than a shorter one. He even went as far to say that queuing here is different to queuing in the United States. "There, they queue to stop violence" he told me. I laughed. But he was serious.
Since the queuing discovery I notice long lines of orderly people everywhere: waiting to cross the street, waiting for the train, on the train preparing to alight at the next stop, at bus stops, streetcar stops, hotdog stands, coffee shops, womens bathrooms, waiting for an elevator and inside the elevator (those getting off last naturally settle to the back of the elevator). It's like living in a synchronised society.
The reason I find this strange is that in New Zealand and Australia (where I lived for the last two years), people pretend to queue. They fake it. You might think you're standing in a queue, but you're actually standing with a mob. A mob of people who will race you to the door of the train to grab a seat, or push ahead of you to get their coffee first. There are no "sorry's" or "before me's". Oh no sister! And if you don't adapt to this you'll be late to work, die of thirst or starve.
At first I found queuing unecessary, even juvenille. I'll even go as far as saying that I found it a little pathetic. But when I compared the queuing system to the mob mentality I've grown up with, I have to say it's a lot more civilised. It also works. I've never once been shunted out of line waiting for a coffee or missed a train. I am treated as a person should be - with respect. If someone moves in front of me, they usually say sorry and with their hand outstretched offer me the right of way. I do believe its an old fashioned concept called 'manners'. And I like it.
So, to the lady who served me at Timothy's at 1st Canadian Place, Toronto; thank you and I'm sorry. I was out of line.